Result-oriented professional offering over 12 years of experience in Quality Assurance, Food Safety, administration, customer satisfaction and over 6 years in Full stack software development, data analysis and crafting innovative and user-friendly applications that address real-world challenges.
Gathering data on consumer opinions, preferences, and behaviours to help organizations make informed decisions about their products, services, and marketing strategies.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Designed, manage and deploy software for process automation, data collection and management, and process performance improving data agility by 50%.
Collaborated with business stakeholders to gather and document project requirements, analyze data models, and develop reporting solutions. Conducted in-depth data analysis, created reports, monitored key performance indicators, and performed trend analysis to provide actionable insights.
Managed shift activities in line with set standards, handled customer services and complaints. Successfully led a team of at least 20 personnel.
Provided IT support and technical assistance to customers and end-users.
Apart from being a full stack web developer, data analyst and food safety specialist, I enjoy most of my time being outdoors.
When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time exploring the latest technology advancements in the data science and web development world.